Frequently asked question

1. How to Join/ How to access recording of lectures

Ans: After successful purchase, this course will be added to your courses.

You can access Live session/ recording in the following ways:

• From Web browser -
  • After successful login, go to the “My courses” Section (just left to the login in the right upper corner) and click the course and watch from there.
• Android / iOS App
  • Download the Android / iOS app and after a successful login go to “Library” in the lower bar and click the course and watch from there.

For other devices, you can access courses through the web browser of your device.

Kindly note: Join the Whatsapp group of live course/conference after the registration for better communication and to remain updated.

We also give some special discount for participant of the concern course in future courses, that too updated in whatsapp group and in Email

2. Will the course link be sent to us on E-mail or whatsapp?

Ans:  No direct link will be sent to your E-mail or Whatsapp.

Though we will send you reminder Email and Whatsapp message to join the live session.
To get E- mail reminder mark Mediflickinfo@gmail as non-spam, otherwise Email reminder may go to spam folder and you may not be aware of that.

3. I forgot the password to log in on Mediflick.com, what to do?
Ans: Just reset your password. You will get password reset mail. In case you don’t find password reset mail in your inbox, check in spam folder

4. I am unable to log in. I get this message stating I can access only from 10 devices, what to do?

 Ans:  Log in on every browser or app is considered one device so try to log out from another browser. If issues still persist then kindly Email to us at Mediflickinfo@gmail, we will manually reset no. of devices in 1-2 working days usually.

5. When will I get my certificate of completion of the course/ conference?

Ans:  You can manually download your certificate after the completion of the course

For conference, We manually Email certificate after few days of conference

6. When will I get a recording of the live course if available?

Ans:  Usually it takes 24-48 hours to access recording after the live course. But in case of any technical issue it may take some longer time. Duration of access to recording is counted after it’s available for participants.

7. I could not complete my course due to some reason, is it possible to get extended access to the recording?
 Ans:  It’s not possible to extend the recording after it ends. You should purchase a longer duration access option in the course if available or you may have to repurchase the course.

In case of any further question or if you feel any issue kindly write to us and also send us screenshot or video of the issue on Mediflickinfo@gmail.com 

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